Free US insured shipping • click here for current make times

FAQ

CURRENT PRODUCTION TIMES (excludes shipping carrier time)

  • Ready-to-ship (no resizing or customization needed): 5–7 business days
  • Ring sizers: 2–3 business days
  • Made-to-order (excludes custom & create-your-own rings): Up to 9 weeks (may vary due to casting delays; please email if you have a specific deadline)
  • Create-your-own rings: 14 weeks 
  • Custom/bespoke pieces: up to 16 weeks
  • Resizing (ready-to-ship rings only): 16 business days
  • Adding inset diamonds to ready-to-ship rings: 4–6 weeks (contact us if on a deadline)

For questions, contact Nicole [at] knotandsplice.com or via our contact page.

SHIPPING & TAXES:

  • Free shipping on US orders over $1,000
  • Shipping options and costs vary—see checkout for current rates. All shipments include full insurance, and orders over $1,000 require a signature. 
  • International orders: Customers are responsible for any customs fees, taxes, or duties upon delivery. We do not have access to this information.
  • Indiana and Tennessee residents: Sales tax applies to orders shipped to Indiana and Tennessee.

GENERAL JEWELRY CARE:

  • Handmade jewelry is delicate—proper care ensures longevity. Any damage under your care is your responsibility.
  • Insurance: For valuable pieces like engagement rings, consider insuring with Jeweler’s Mutual or through your homeowner’s policy to protect against loss, damage, or theft.
  • Handling: Accidents happen. While we offer gemstone replacement consultations, full-cost replacement may apply.
  • Wear & Tear: Remove jewelry before heavy activities (gardening, exercising, weightlifting) to prevent bending, breakage, or scratches. A silicone band is recommended for workouts.
  • Cleaning: Use clear, non-moisturizing dish soap and water—never chemicals. A soft toothbrush can help clean around prongs and stones, but use gentle pressure.
  • Soft Stones (e.g., turquoise, opal): These are porous and delicate. Avoid water, soap, and chemicals, as they can alter color and cause damage. Keep jewelry dry and avoid lotions or oils.
  • Questions? Contact us for care guidance.

RETURN POLICY:

  • All sales are final—no returns or exchanges. Contact us if there’s an issue with your order.
  • Custom orders: No cancellations, refunds, or exchanges. Deposits are non-refundable if the order is canceled during the consulting stage.

CUSTOM/BESPOKE JEWELRY:

REPAIR REQUESTS:

  • Repairs and resizes are considered individually via email. Minimum labor fee: $300 (plus shipping/insurance both ways).
  • Remakes may incur higher costs. We recommend insuring your ring through a homeowner’s policy or Jeweler’s Mutual.
  • Simple resizes or prong repairs are the minimum; fees are quoted upfront based on photos.
  • We cannot repair crushed or cracked gemstones—contact us for replacement options.
  • Repair timelines depend on our work queue and will be provided upon acceptance. Shipping instructions will be emailed.
  • Resizing locally? Ensure your jeweler uses heat protection for heat-sensitive stones. We are not responsible for damage caused by another jeweler.

DO YOU WORK WITH CLIENT-PROVIDED GEMSTONES AND/OR METAL?: