FAQ

CURRENT PRODUCTION TIMES (excludes shipping carrier time)

Ready-to-ship (no resizing/customization): 2–5 business days
Ring sizers: 1–3 business days
Made-to-order (excludes custom & create-your-own rings): Up to 8 weeks (may vary due to casting delays)
Create-your-own rings: 12–14 weeks
Custom/bespoke pieces: 12–16 weeks
Resizing (ready-to-ship rings only): 10–16 business days
Adding inset diamonds to ready-to-ship rings: 4–6 weeks (contact us if on a deadline)

For questions, contact Nicole [at] knotandsplice.com or via our contact page.

SHIPPING & TAXES:

Shipping costs vary—see checkout for current rates. All shipments include full insurance, and orders over $1,000 require a signature.
International orders: Customers are responsible for any customs fees, taxes, or duties upon delivery. We do not have access to this information.
Indiana residents: Sales tax applies to orders shipped within Indiana and Tennessee.

GENERAL JEWELRY CARE:

Handmade jewelry is delicate—proper care ensures longevity. Any damage under your care is your responsibility.
Insurance: For valuable pieces like engagement rings, consider insuring with Jeweler’s Mutual or through your homeowner’s policy to protect against loss, damage, or theft.
Handling: Accidents happen. While we offer gemstone replacement consultations, full-cost replacement may apply.
Wear & Tear: Remove jewelry before heavy activities (gardening, exercising, weightlifting) to prevent bending, breakage, or scratches. A silicone band is recommended for workouts.
Cleaning: Use clear, non-moisturizing dish soap and water—never chemicals. A soft toothbrush can help clean around prongs and stones, but use gentle pressure.
Soft Stones (e.g., turquoise, opal): These are porous and delicate. Avoid water, soap, and chemicals, as they can alter color and cause damage. Keep jewelry dry and avoid lotions or oils.
Questions? Contact us for care guidance.

RETURN POLICY:

All sales are final—no returns or exchanges. Contact us if there’s an issue with your order.
Custom orders: No cancellations, refunds, or exchanges. Deposits are non-refundable if the order is canceled during the consulting stage.

CUSTOM/BESPOKE JEWELRY:

REPAIR REQUESTS:

Repairs and resizes are considered individually via email. Minimum labor fee: $300 (plus shipping/insurance both ways).
Remakes may incur higher costs. We recommend insuring your ring through a homeowner’s policy or Jeweler’s Mutual.
Simple resizes or prong repairs are the minimum; fees are quoted upfront based on photos.
We cannot repair crushed or cracked gemstones—contact us for replacement options.
Repair timelines depend on our work queue and will be provided upon acceptance. Shipping instructions will be emailed.
Resizing locally? Ensure your jeweler uses heat protection for heat-sensitive stones. We are not responsible for damage caused by another jeweler.

DO YOU WORK WITH CLIENT-PROVIDED GEMSTONES AND/OR METAL?: