Prices are subject to change. We will combine shipping on multiple orders, if requested.

DOMESTIC 

Priority Mail (we also may use UPS Next Day Saver if available for your address):

• FREE shipping on all domestic orders (please see each listing as to the shipping insurance amount that is included with your purchase); orders over $1,000 will include a signature required for delivery. 
• We use a third party insurance for all jewelry orders. 

Ring sizers:

• FREE (if by itself only; will mail in a padded or flat envelope via First Class Mail with no tracking; if purchasing with other items, it will ship with your entire order when it's ready to ship out). If you'd like your ring sizer to ship right away, please place an order for the ring sizer by itself.

• Custom orders and Create your own ring orders will typically be sent via Priority Mail, UPS Express 2-day, or FedEx depending on rates and availability. A signature will always be required for insurance purposes.

Canada

Due to constant fluctuations in shipping costs, please see the checkout page for current shipping costs. If you'd like a quote for a different shipping method, please feel free to email us Nicole [at] knotandsplice.com

Due to constant fluctuations in shipping costs, please see the checkout page for current shipping costs. If you'd like a quote for a different shipping method, please feel free to email us Nicole [at] knotandsplice.com. Please note that some countries may have shipping restrictions in place at the time of order. UPS and FedEx will generally deliver to most countries in this case.

Countries we cannot ship to:

Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela

Insurance Exclusions*:

In addition, truck/rail shipments to and within Mexico other than as a connecting conveyance and any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port. This means that if a package is scanned into these countries, coverage ceases. 

*Please see shipsurance website for updated exclusions list.

Missouri Sales Tax: Knot & Splice is located in Missouri. In accordance with state and federal laws, MO residents and items shipping within MO will pay 8.225% sales tax for goods purchased. Sales tax only applies to Missouri residents and packages shipping to Missouri addresses.

CURRENT PROCESSING TIMES

• Ready-to-ship items (no resizing needed): 5 business days
• Ring sizers (shipping alone): typically up to 3 business days 
• Made-to-order: *approx. 9 weeks (due to high order volume, as of 11/24/22)
• Create your own rings/Custom/Bespoke: 16 weeks 
• Resizing (ready to ship rings only): 14-16 business days (please email if you need the piece sooner)

Handmade jewelry (and all jewelry) is not indestructible—but if you care for your jewelry, it will last. All damage occurring to a piece under your care is your responsibility. We include care cards with each order and/or list clear information on our website that is readily accessible. All damage, including normal wear and tear, is the buyer's (or owner's) sole responsibility. 

Please note that Knot & Splice is not responsible for lost, broken, chipped, cracked, or damaged gemstones in the jewelry you have purchased from us once it has left our hands. While this rarely happens, some gemstones are more fragile than others. The type of wear that rings can go through is extensive. If you're making a larger investment, as in an engagement ring, we recommend insuring your jewelry with a reputable insurance dealer. This will also help protect your investment from loss, damage, theft, etc. Caring for your piece to the best of your ability will help preserve your piece...even when you're careful, accidents do happen. We are available to consult on gemstone replacement, however, please note that this service is not cheap (and we may have to rebuild part of your jewelry piece if a new gemstone is needed).

The jewelry you are purchasing is made to last, but like all handmade items, it is delicate. Care is necessary and is the sole responsibility of the wearer. Pieces worn daily may require repairs at some point which is the buyer's sole responsibility. Always remove your jewelry before sleeping, swimming, or bathing. Keep jewelry clean and free of perfumes/chemicals (this includes oils, lotions, soaps, etc.). Perfumes, oils, salves, and soaps can damage the stones over time or cause unwanted patina or verdigris on the metal (darkening or green coloration)—this happens due to a chemical reaction between the materials and is not a sign of being defective. Patina can form on brass, bronze, sterling silver, lower purities of gold, and gold-fill.

Delicate chains are strong, but are not meant to be worn while sleeping or showering. Please remove your necklace before bathing, swimming, or sleeping.

Please remove your jewelry before any types of heavy activity, i.e. gardening, exercising (as these types of work can bend or break prongs or scratch/crack natural stones). It can also dent and distort the metal. Metals are strong, however, bending any part of a metal piece over time will break the piece. Catching or hitting your ring on surfaces over time can loosen prongs, weaken solder joins, and even cause the metal to become brittle and eventually break. Similarly, solder joins are meant to last but are not made to endure repeated abuse (if you find you are smacking your ring on objects, catching it on surfaces, etc., this can not only scratch or damage the stone or setting, but it will eventually damage or break the solder join(s)). 

Cleaning your jewelry: You may clean your jewelry with clear soap and water, but never use chemicals or other types of cleaners (this will destroy natural stones and remove any patina on the piece). Sometimes a soft toothbrush is helpful for gently cleaning around prongs and the stone itself (please be very gentle as you can inadvertently weaken or move the prongs with too much pressure). Sunshine polishing cloths (available for purchase online (google "Sunshine polishing cloths")) are great for removing unwanted oxidization and are safe to use on all Knot & Splice pieces—including natural turquoise and other natural stone jewelry. Do not ever use jewelry cleaners containing ammonia or strong chemicals—these types of cleaners are meant for solid gold and hard diamonds (we do not work with hard diamonds; most of our stones are softer and porous and can be completely destroyed if submerged in chemicals). 

Storing your jewelry: Store your jewelry in a plastic ziplock bag (or inside a velvet bag or a closed jewelry box) when it is not being worn. It may also help to prevent unwanted patina. If left out in the open, sterling silver can oxidize and darken. To prevent this, wear your jewelry as much as possible and store in a plastic bag when stored for periods of time. 

Caring for turquoise and other soft stones: Natural turquoise and many other stones (opal, etc.) we use are both porous and delicate (please take care of your jewelry and do not use chemicals of any kind to clean your jewelry). Please note that water and oils can actually change the coloration and look of natural/untreated American turquoise over time. If this type of change is undesired, be sure to keep your jewelry dry whenever possible (remove when washing your hands, do not apply lotion or oils while wearing your jewelry, etc.). These types of daily activities can affect the look and quality of the jewelry over time.

Please note that natural stones cannot be repaired if they crack or break. Occasionally gems can be recut or repolished, however this is an expensive service. We are not liable for gemstones that crack or break over time. Gemstones are natural and need to be worn with care. 

If your piece arrives damaged: Please inspect your jewelry, stone settings, etc. when your parcel arrives. If the piece arrives damaged, it is likely due to heavy mail handling. This can happen from time to time, but please email us immediately (within 48 hours of the tracking showing as delivered): contact us so that we may file the appropriate insurance claims. Once the claim is filed, we will discuss the next steps.

If you are in doubt on how to care for your handmade Knot & Splice piece, or if you have any other questions, please email us for help.

All sales are final. Being an extremely small business, we cannot accept exchanges or refunds unless there is a clear issue that is our fault. If you require other photos/videos, please feel free to ask before purchasing.

Jewelry care is the responsibility of the buyer. Please contact us should you have any questions, issues, or require a repair.

For correct sizing, we offer ring sizers for at-home correct sizing in the shop. We also recommend getting sized at a local jewelry shop (when possible) to avoid user error.

If there is damage to your piece when it arrives, please contact us (please also send clear photos in daylight lighting, if possible, for reference) immediately for assistance: nicole [at] knotandsplice.com. 

Resizing is available complimentary on select pieces prior to shipping. Each listing will state whether the piece is resizable or not. 

If you are searching for a gift and do not know the recipient's ring size, you may consider purchasing a gift card in lieu of guessing sizes which often proves to be inaccurate. You may also purchase the ring as is and get it sized as a later date (we recommend only resizing the ring one time, when possible...this helps protect the integrity and strength of the gold).

Please note: from time to time a package is lost or stolen in transit. This is why we highly recommend shipping insurance—almost every shop listing will urge you to check that you've fully insured your item prior to check out. Knot & Splice and Nicole Jo Melton are not responsible for packages that are lost or stolen once they have been mailed.

Please double check the shop listing to see what is included in the shipping of your item (if the listing states to purchase additional insurance to cover the cost of your item, we have a shop listing dedicated to shipping insurance). When in doubt, please send us an email before placing your order and include which items you're wanting to purchase (we can tell you if insurance is included or not).

Lost or stolen mail is not our responsibility. We use excellent third party insurance, but if you didn't purchase an item that includes insurance, or you didn't add insurance to your order at the time it was placed, we will not be able to refund you in the event of loss/theft/damage. Please always just insure your package if it is not included.

If your address was incomplete or incorrect at the time of shipping, please note that we are not responsible for a lost/stolen package. It is your responsibility to contact USPS using the tracking number from your order to see if the post office may locate and intercept the package for you.

If your package is fully insured, please note that USPS as well as Shipsurance have minimum time frames before filling out a claim. This means that they ask us to wait for a certain time frame before filing that a package is lost. For overseas packages, this time frame can seem very long (due to the amount of time a package can be stuck in Customs and travel a far distance). Please check with us if you think your package is lost, and we'll do our best to let you know what your options are based on the insurance you purchased (or the amount that was included with your purchase).

We now offer affordable ring sizers in the online shop (with reduced shipping cost when ordered by itself). Ordering the correct ring size upon placing your order is very important. We do not recommend resizing a ring more than once as this can weaken the ring (in the event it is needed, it can be done, but we recommend resizing it just once).

If you do not know your ring size, we offer accurate at-home ring sizers in our shop. If you're unable to purchase a ring sizer from us, you may visit a professional jeweler to help you obtain your correct ring size. We do not recommend online sizing guides or "programs" in lieu of getting sized with a ring sizer—these other "quick" methods have proven to be very unreliable. Please do not use the paper printed method or string method to size your finger (these have proven to be off by multiple sizes).

Understanding ring sizes: This may go without saying, but each and every finger will most likely be a different ring size. Some fingers may be the same ring size as others. Ring sizes are based on a person's knuckle sizes. If you understand this concept, then it will make sense to you why sometimes rings will spin around when worn. This isn't necessarily a sign of improper fit. The ring has to be able to comfortably slide over your knuckle without being too tight or too loose. So, if your knuckles are bigger than the base of your finger, your ring size will be determined by that finger's knuckle size and the ring may seem looser at the base of your finger. When measuring a finger for a ring size, you should use the ring sizer we offer in the shop or be sized by a professional jeweler. If you wish to know all your finger ring sizes, it's best to write them all down and get the measurements at the same time. Often, a person's dominant hand will be slightly larger and therefore, your ring sizes will be different on each hand. Additionally, our hands and fingers may swell or shrink over the course of a day. If your hands tend to swell a lot throughout the day, it would be best to take your ring measurement when you are not cold. Body temperature, weather, diet, and health can cause our rings to fit differently throughout the day.

Can you just size up/down my ring?: If you receive your ring and it does not fit, we can resize it (unless otherwise stated in the listing). Although rings can be resized more than once, it is strongly advised to only resize once (when possible). Please note a fee may apply for additional resizing and any shipping costs will be the client/s responsibility.

Shop Pay is now available with two different financing plans. Details are in each shop listing. As they are always improving the service, please see the "Shop Pay" option in each listing or at checkout for detailed information. Shop Pay is run by Affirm, a payment plan company. All billing/payment questions through Shop Pay should be directed directly though Shop Pay.

Additionally, some customers may choose to select PayPal credit. We offer PayPal on our checkout page and PayPal credit can be selected through PayPal. This is another service we offer but do not have access to any information on your payment plan information with PayPal. Thank you for understanding.

Lastly, Afterpay is additional payment plan option offered at checkout (the maximum order value for this option is under $1,000 so this may be a good option for orders under $1,000).

On occasion, we receive emails from folks who have a sentimental stone they would like to have set. We may occasionally consider, but you will be required to sign a contract to release us of liability in the event that the stone cracks, chips, or breaks. We prefer to work with diamonds and sapphires because they are much more durable to the setting process and daily wear. Utilizing your own stones in a custom piece should be done so for sentimental reasons...unless a larger/valuable gemstone, it does not not typically save much or any money on a custom piece. 

If your gemstone has large inclusions, fractures, chips, all of these will be documented and shown to you under magnification prior to working with your stone(s). In the age of the Internet, it is tempting to purchase gemstones yourself, but we recommend consulting with us first or having a jeweler or gemologist inspect the gem upon arrival (we often see clients purchasing gemstones that contain large fractures that they're unaware of...these gems may easily break when setting and/or are not as durable as you think and we often have to refuse working with such gemstones). When in doubt, it is best to work directly with us in sourcing your gems or utilizing family heirlooms.

Please understand that we choose to work with ethically mined stones for a variety of reasons including supporting small business/family miners, lapidary artists, and casters while doing our best to be ethical storytellers. We offer a beautiful assortment of stone pieces! Please inquire by email if you are looking for something particular for a bespoke piece (check our Custom page first for information).

Additionally, unfortunately, we cannot process gold or silver scrap for new jewelry. Our small casting company uses refined metals and cannot process scrap metal for casting new jewelry. Additionally, we do not offer this service in-house without a large labor fee (for fabricated pieces only). You may be able to send your scraps to a metal refiner for cash value (a simple google search should point you in the right direction).

Please see the bespoke/customs page for info.

Knot & Splice uses U.S.-sourced metals from U.S. suppliers. Most of our metal is purchased from Chicago and the southwestern United States. Knot & Splice uses the following metals: solid 14K gold, solid 18K gold, 22K and 24K gold. Knot & Splice jewelry is nickel-free. 

We do not use regular white gold as it's heavy in nickel content (nickel also makes a piece brittle). 

WHITE GOLD (we will only use nickel-free palladium white gold)

Traditional white gold contains nickel which is a common metal allergy and is carcinogenic to work with. It is also brittle and susceptible to damage when exposed to chlorine and other chemicals found in tap water as well as in swimming pools. For health reasons, I do not work with traditional 14K white gold nor any metal that contains nickel. That said, I have found a great alternative: 14K palladium white gold (it is a gold alloyed with palladium instead of nickel to create the white color). It is nickel free! Some designs can be made in 14K or 18K palladium white gold for an additional cost (as palladium white gold is more costly than yellow or rose gold of the same karat). Please email with any inquiries or questions, and we'd be happy to help.

All of our stone are ethically sourced and/or conflict free. Our gemstone dealers provide written or verbal agreement that they are in compliance with the Kimberley Process for diamonds (did you know that diamonds are one of the most heavily regulated gems in the world?). We work with stone cutters we know personally and source unique gems from reputable dealers that can be cherished and worn with joy for years to come. 

Repairs may be a accepted on an individual basis only by emailing us. There is a minimum labor charge of $100 for repairs (repairs that require the use of new metals will be charged separately) and may be much more depending on the type of repair required. A remake of a piece may inquire a significant labor fee. Simple resizing or prong repair may be the minimum. The fee will be discussed with you upfront based on photos and type of repair required.

Some pieces may have to be completely remade or require spot welding (this is true with sterling silver, in particular). 

We cannot repair crushed or cracked gemstones...these will have to be replaced. Some faceted gemstones can be recut, however, this service often comes at a premium.

You are free to explore local repair options as you wish. If you choose to use Knot & Splice for your repair, you must follow all instructions or we may decline to accept your repair. The customer is responsible for shipping and insuring BOTH ways (return shipping will be billed with the repair costs). Additionally, once we send an invoice, it is due within 48 hours unless there are extenuating circumstances. If not paid on time, we may choose to cancel the request. 

In order to provide an adequate turnaround time for all repairs, we request that your item is shipped out within 7 business days and a tracking number provided to us by email. 

Please note that Knot & Splice is a nickel-free studio. Nickel allergy is a common metal allergy (we have never used and will never use nickel in our studio). If you have metal sensitivities, it is your responsibility to ask any questions you may have prior to placing your order. Knot & Splice and Nicole Jo Melton are not liable if you or anyone who comes into contact with our jewelry experience an allergic reaction or metal sensitivity. Although no one who has purchased our jewelry has ever reported a metal allergy, it is good to know your own body and purchase the appropriate materials. If wearing a particular piece of jewelry causes discomfort or symptoms of an allergic reaction, please discontinue wearing it.

Jewelry pieces are small items that can pose a choking hazard to small children and infants. Please keep all jewelry and small items out of the reach of all young children and infants. When in doubt, store beyond reach. Knot & Splice and Nicole Jo Melton are not liable in case of harm or neglect.

Our jewelry is always designed and made to be decorative and sentimental. This should go without saying, but do not ever use jewelry for the purpose of harming another person. Knot & Splice and Nicole Jo Melton are not liable in case of harm or neglect.

Knot & Splice will not explicitly share your email or information outside of Shopify's requirements. We use a third party email client (flodesk) for our newsletters, and you may choose to unsubscribe at any time.

Our web store uses a secure system (Stripe) or PayPal (or other noted payment gateway) to process credit cards. Knot & Splice does not have access to private credit card information. We are only able to view that your purchase has been approved (or denied) and basic information like your shipping/billing addresses (so that we can mail your item to you), and how you paid (what type of payment). Once your order is approved, we receive an email notice and your order gets added to our work queue.