FAQ
CURRENT PRODUCTION TIMES:
**If you have any questions, please don’t hesitate to contact us Nicole [at] knotandsplice.com or use the contact page
(does not include carrier shipping time; please note that all shipments now occur on Thursday or Friday, and this may occur following your timing date. We are a one- woman shop and thank you for your understanding. Some orders ship early but we include timing below as we often need the full time frame to make & ship your order. Please refrain from sending emails for updates unless there’s a change of address—we will contact you if there are any changes to the make times posted below):
- Ready-to-ship items (no resizing or additional customization needed): approx. 2–5 business days + shipping carrier time — please note it will take additional time if you select additional inset diamonds to be added to a ready-to-ship ring (this can take 4-6 weeks for delivery as it is a customization)
- Ring sizers (shipping by itself): approx. 1–3 business days
- Made-to-order (does not include create your own rings nor custom pieces): *6–8 weeks (please email if you need your order sooner to see if we can accommodate; some orders ship sooner if there are no casting/setting delays)
- All Create your own rings, Custom & Bespoke: *currently up to 12 weeks (as of June 16, 2024); we do our best to ship sooner, but fully bespoke pieces may require more time.
- Resizing (ready to ship rings only): 16 business days (please note that adding inset diamonds to a band is a customization and may take 4–6 weeks to complete your order)
SHIPPING COSTS/SALES TAXES, ETC.:
Please note, due to fluctuating shipping costs, please see the checkout page for current shipping costs (ALL shipments will include full third party shipping insurance and/or a signature required for items over $1,000).
International customers (outside of the US): please note you will be responsible for customs fees, taxes, etc. in your country when you receive your package. We do not receive information about these details.
Indiana customers: sales tax will be applied at checkout if shipping within the state of Indiana.
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GENERAL JEWELRY CARE:
Handmade jewelry (and all jewelry) is not indestructible—but if you care for your jewelry, it will last. All damage occurring to a piece under your care is your responsibility. Please note that Knot & Splice is not responsible for lost, broken, chipped, cracked, or damaged gemstones in the jewelry you have purchased from us once it has left our hands. While this rarely happens, some gemstones are more fragile than others. The type of wear that rings can go through is extensive and this is entirely contingent upon a person's lifestyle. If you're making a larger investment, as in an engagement ring, we recommend insuring your jewelry with a reputable insurance company such as Jeweler's Mutual (or within your home owner's policy). This will also help protect your investment from loss, damage, theft, etc.
Caring for your piece to the best of your ability will help preserve your piece...even when you're careful, accidents do happen. We are available to consult on gemstone replacement, however, please note that this service and/or ring replacement may be at full cost.
The jewelry you are purchasing is made to last, but like all handmade items, it is delicate. Keep jewelry clean and free of perfumes/chemicals (this includes oils, lotions, soaps, etc.). Perfumes, oils, salves, and soaps can damage the stones over time or cause unwanted patina or verdigris on the metal (darkening or green coloration)—this happens due to a chemical reaction between the materials and is not a sign of being defective.
Delicate chains are strong, but are not meant to be worn while sleeping or showering. Please remove your necklace before bathing, swimming, or sleeping.
Please remove your jewelry before any types of heavy activity, i.e. gardening, exercising (as these types of work can bend or break prongs or scratch/crack natural stones). Please do not do weight lifting while wearing your ring (I recommend wearing a silicone band when going to the gym).
Cleaning your jewelry: You may clean your jewelry with clear (non-moisturizing liquid dish soap works great) and water, but never use chemicals or other types of cleaners (this can destroy natural stones). Sometimes a soft toothbrush is helpful for gently cleaning around prongs and the stone itself (please be very gentle as you can inadvertently weaken or move the prongs with too much pressure).
Caring for turquoise and other soft stones: Natural turquoise and many other stones (opal, etc.) we use are both porous and delicate (please take care of your jewelry and do not use chemicals of any kind to clean your jewelry). Please note that water and soap exposure will change the coloration and look of natural opals/turquoise over time (and will likely damage the gemstone). If this type of change is undesired, be sure to keep your jewelry dry whenever possible (remove when washing your hands, do not apply lotion or oils while wearing your jewelry, etc.).
Please note that natural stones cannot be repaired if they crack or break. Occasionally gems can be recut or re-polished on a case by case basis. We are not liable for gemstones that crack or break over time. Gemstones need to be handled with care.
If you are in doubt on how to care for your handmade Knot & Splice piece, or if you have any other questions, please email us for help.
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RETURN POLICY:
All sales are final. Being an extremely small business, we cannot accept exchanges or refunds unless there is a clear issue that is our fault. If you require other photos/videos, please feel free to ask before purchasing.
Jewelry care is the responsibility of the buyer. Please contact us should you have any questions, issues, or require a repair.
For correct sizing, we offer ring sizers for at-home correct sizing in the shop. We also recommend getting sized at a local jewelry shop (when possible) to avoid user error.
If there is damage to your piece when it arrives, please contact us (please also send clear photos in daylight lighting, if possible, for reference) immediately for assistance: nicole [at] knotandsplice.com.
Resizing is available complimentary for most rings prior to shipping only (shipping back to us for adjustments or resizes will incur a resize fee and the client is responsible for shipping both ways).
For all custom work: all sales are always final.
There are no refunds on the customs deposit if the order is cancelled during the deposit stage. As well, we do not cancel, refund, or exchange on custom pieces once the order is placed.
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CUSTOM/BESPOKE JEWELRY:
Please see the bespoke/customs page for info.
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REPAIR REQUESTS:
Repairs and resizes may be accepted on an individual basis only by email. There is a minimum labor charge of $300 (and client is responsible for shipping/insurance costs both ways) for resizes and repairs.
A remake of a piece may incur a significant labor fee and/or replacement cost (we recommend insuring your ring when you purchase it (with your home owner policy (if possible) or through Jeweler’s Mutual)). Simple resizing or prong repair may be the minimum. The fee will be discussed with you upfront based on photos and type of repair required.
We cannot repair crushed or cracked gemstones. Please contact us about a replacement.
Timing on repairs is contingent upon our work queue and will be quoted at the time the repair is accepted. Instructions for shipping your approved repair will be communicated by email.
For resizes, you may choose to get resized locally at a lesser fee if you so choose. Please be sure you’re going to a reputable jeweler who uses heat protection regarding unique or heat-sensitive stones (included sapphires and diamonds should not be exposed to torch temperatures). We are not responsible for any damage created by another jeweler.
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DO YOU WORK WITH CLIENT-PROVIDED GEMSTONES AND/OR METAL?:
Please see information on the custom/bespoke FAQ page.