Free Priority shipping on US orders $250+ / Discounted international shipping on orders $250+ | Afterpay payment plans available in each listing

FAQ/Policies

All sales are final. Please note: due to a fluctuating metals market, prices are subject to change.
By making a purchase with Knot & Splice, you are agreeing to our policies.

All Knot & Splice work is made in a smoke-free environment.

 

CURRENT PROCESSING TIMES 
Note: This time of year we are focusing on shipping, so we cannot rush any further than the listed times. Each order is packaged carefully by hand with beautiful packaging (it takes a lot of time to match up each order and package it with love and care). We greatly value timeliness and hope to earn your continued support. This is a one-woman operation. Thank you so much for your business.

[Please note that the following schedule does not include shipping time/mail transit to your destination (please refer to USPS.com regarding delivery times or follow the tracking on your order when it ships (note: international orders may not be trackable beyond the US border)]:

  • Ready-to-ship items
    carefully packaged and ready for the post office typically in 4-7 business days
     
  • Ring sizers (shipping alone)
    *Ring sizer orders shipping alone will typically ship within 2–3 business days via First Class Mail unless specified otherwise.
     
  • Made-to-order items
    6–8 weeks for custom size fine jewelry; bespoke work will vary based on contract

 

SALES TAX

Missouri Sales Tax: Knot & Splice is located in Missouri. In accordance with state and federal laws, MO residents and items shipping within MO will pay 8.225% sales tax for goods purchased. Sales tax only applies to Missouri residents and packages shipping to Missouri addresses.

 

SHIPPING/HANDLING COSTS (purchase additional U. S. mailing insurance in the shop)

Shipping Rates:

PLEASE NOTE: any orders with ready-to-ship and made-to-order items will not ship until the entire order is complete—unless you purchase additional shipping...you may also purchase your ready-to-ship item separately so that you can receive it before your made-to-order items. 

Please note, for free or reduced cost shipping discounts: please note that in the case of multiple orders (sent to the same shipping address) with "free" or reduced shipping, we WILL combine your orders to streamline our shipping process and reduce overall shipping labor/costs (please remember that often the total shipping cost often exceeds the $10 we charge for US shipping with insurance and handling costs). Please feel free to email with any questions.

 

 

DOMESTIC (includes up to $100 USPS insurance—PLEASE purchase appropriate insurance for your items as parcels do get lost sometimes)

**ANY EXCEPTIONS TO THE FOLLOWING WILL BE POSTED IN THE ANNOUNCEMENT BAR ON THE WEBSITE

  • U.S. + Puerto Rico: $10 (for orders under $250); FREE for orders over $250 (only includes insurance up to $100—please purchase extra insurance in the shop); USPS Priority Mail (typically 2–5 days once the item posts (please see below processing times and add that to the shipping time); includes tracking and up to $100 USPS insurance only; please purchase additional insurance in the shop as you are responsible for your package once it leaves our hands). This price includes cost to ship: all jewelry items and textiles (we cover the additional shipping cost portion for larger textiles). You are responsible for the insurance of your items greater than $100. Knot & Splice and Nicole Melton are not responsible for lost/missing, stolen, or damaged parcels. USPS often does not cover insurance for missing items marked as "delivered". Please also be sure to mail your items to a safe address.

  • U.S. FINE jewelry pieces (14K gold+): free Priority mail if over $250; currently your order will include shipping insurance (up to $400) —these extra add-ons are free of charge to you [$6-20+ value for insurance up to $400] (for U.S.). Please purchase additional insurance in the shop as needed. We cannot refund for lost/stolen parcels that are not fully insured (please see our insurance process below under "Shipping & Handling within the US"). We are not responsible for lost/stolen parcels...please ship to a safe address.

  • Ring sizers: $3.00 (if by itself only; will mail in a padded envelope via First Class Mail; if purchasing with other items, it will ship with your entire order when it's ready to ship out)
 

     

    INTERNATIONAL (includes full insurance up to $400)

    • Canada: $19 (orders under $250); $12 (discounted shipping for orders $250–400); Discounted Priority Mail fully insured is required for orders over $400 (orders over $400 cannot be declared nor insured under First Class); USPS First Class Mail (tracking is only available for some countries; insurance up to $400 via Shipsurance is now included and required for all international mail. Please see non-insurable countries below). USPS Priority Mail is available as an option to you but does not include additional insurance (please purchase insurance in the shop if needed; in the event that an item is lost, no refunds will be made unless the item is fully insured by the customer and the claim is approved and recovered). We are offering $12 discounted First Class shipping for orders over $250. (First class mail is the most cost effective way to send parcel mail from the US so please be patient with the timing or purchase the Priority Mail shipping option and purchase additional insurance, if needed)

    • Everywhere else in the world: $22 (order under $250); discounted shipping $12 (for orders $250–400); Discounted Priority Mail fully insured is required for orders over $400 (orders over $400 cannot be declared nor insured under First Class) USPS First Class Mail (tracking is within the U.S., but not guaranteed as some international postal systems do not scan parcels at every stop (this is the most cost effective way to send parcel mail from the US so please be patient with the timing or purchase the Priority Mail shipping option); insurance up to $400 via Shipsurance is now included and required for all international mail. Please see non-insurable countries below). Please email us for a shipping quote if you would like your order to ship via USPS Priority Mail instead (we will still include the up to $400 Shipsurance insurance for all international orders). We are offering $12 discounted shipping for orders over $250.


    • Priority Mail for International customers (faster option)—see pricing on the checkout page as the cost varies by country. We are offering this faster premium service for international customers. It does not include extra insurance (you must purchase additional insurance if you'd like to insure over the $100 included amount). The 6–10 day estimate is from USPS.com and is not in any way a guarantee of date arrival (some parcels may still get stuck in customs or move slower through the system than desired). This is not something Knot & Splice, Nicole Jo Melton, nor USPS within the US can control once a package is overseas or in the hands of your country's postal system or customs office.
       

    • Ring sizers: varies; see checkout page

    Maximum insurance of $400 for international First Class Mail: Please note that for international mailing, the Customs declaration maximum for First Class Mail is $400 or less, meaning that we can only insure your parcel for $400 even if its value is actually greater (we will insure your parcel for the amount you have paid as long as it does not exceed $400; if your package is worth over $400, it will be insured for $400 only). If your item is sent via Priority Mail (international), you may request extra insurance (we will send you a Paypal invoice for the difference, if necessary). We are sorry for the inconvenience, as the $400 declaration for First Class International Mail is enforced by international Customs laws and the United States Postal Service (USPS). In all cases, if a package is lost, stolen, or damaged, Knot & Splice follows all rules and the process set in place by Shipsurance to help recover on your behalf. If a claim is made on your behalf for a lost or damaged parcel, you may be required to sign a legal affidavit, as well as provide information/documentation regarding any damaged items. We are only able to reimburse your claim if a positive recovery is made from the insurance claim. Shipsurance is a great company, but they do research to insure themselves against fraud, etc., and the insurance process can take a little bit of time (after a parcel has been missing for a certain amount of weeks, or if items arrive damaged). Please note we are not responsible for Customs, taxes, or import fees. 

    Please note, the following international locations are not insurable or have exclusions (from the Shipsurance website):

    Countries not insurable by Shipsurance:
    Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela

    Shipsurance Exclusions:
    In addition, truck/rail shipments to and within Mexico other than as a connecting conveyance and any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port. This means that if a package is scanned into these countries, coverage ceases.
     


     

    CARE OF HANDMADE JEWELRY
    Handmade jewelry (and all jewelry) is not indestructible—but if you care for your jewelry, it will last. All damage occurring to a piece under your care is your responsibility. We include care cards with each order and/or list clear information on our website that is readily accessible. All damage, including normal wear and tear, is the buyer's (or owner's) sole responsibility. 

    The jewelry you are purchasing is made to last, but like all handmade items, it is delicate. Care is necessary and is the sole responsibility of the wearer. Pieces worn daily may require repairs at some point which is the buyer's sole responsibility. Always remove your jewelry before sleeping, swimming, or bathing. Keep jewelry clean and free of perfumes/chemicals (this includes oils, lotions, soaps, etc.). Perfumes, oils, salves, and soaps can damage the stones over time or cause unwanted patina or verdigris on the metal (darkening or green coloration)—this happens due to a chemical reaction between the materials and is not a sign of being defective. Patina can form on brass, bronze, sterling silver, lower purities of gold, and gold-fill.

    Delicate chains are strong, but are not meant to be worn while sleeping or showering. Please remove your necklace before bathing, swimming, or sleeping.

    Please remove your jewelry before any types of heavy activity, i.e. gardening, exercising (as these types of work can bend or break prongs or scratch/crack natural stones). It can also dent and distort the metal. Metals are strong, however, bending any part of a metal piece over time will break the piece. Catching or hitting your ring on surfaces over time can loosen prongs, weaken solder joins, and even cause the metal to become brittle and eventually break. Similarly, solder joins are meant to last but are not made to endure repeated abuse (if you find you are smacking your ring on objects, catching it on surfaces, etc., this can not only scratch or damage the stone or setting, but it will eventually damage or break the solder join(s)). 

    Cleaning your jewelry: You may clean your jewelry with clear soap and water, but never use chemicals or other types of cleaners (this will destroy natural stones and remove any patina on the piece). Sometimes a soft toothbrush is helpful for gently cleaning around prongs and the stone itself (please be very gentle as you can inadvertently weaken or move the prongs with too much pressure). Sunshine polishing cloths (available for purchase online (google "Sunshine polishing cloths")) are great for removing unwanted oxidization and are safe to use on all Knot & Splice pieces—including natural turquoise and other natural stone jewelry. Do not ever use jewelry cleaners containing ammonia or strong chemicals—these types of cleaners are meant for solid gold and hard diamonds (we do not work with hard diamonds; most of our stones are softer and porous and can be completely destroyed if submerged in chemicals). 

    Storing your jewelry: Store your jewelry in a plastic ziplock bag when it is not being worn. It may also help to prevent unwanted patina if kept in a closed jewelry box. If left out in the open, sterling silver can oxidize and darken. To prevent this, wear your jewelry as much as possible and store in a plastic bag when stored for periods of time. 

    Caring for turquoise and other soft stones: Natural turquoise and many other stones (opal, etc.) we use are both porous and delicate (please take care of your jewelry and do not use chemicals of any kind to clean your jewelry). Please note that water and oils can actually change the coloration and look of natural/untreated American turquoise over time. If this type of change is undesired, be sure to keep your jewelry dry whenever possible (remove when washing your hands, do not apply lotion or oils while wearing your jewelry, etc.). These types of daily activities can affect the look and quality of the jewelry over time.

    If your piece arrives damaged: Please inspect your jewelry, stone settings, etc. when your parcel arrives. If the piece arrives damaged, it is likely due to heavy mail handling. This can happen from time to time, but please email us immediately (within 48 hours of the tracking showing as delivered): contact us so that we may file the appropriate insurance claims. Once the claim is filed, we will discuss the next steps.

    If you are in doubt on how to care for your handmade Knot & Splice piece, or if you have any other questions, please email us for help.

     

     

    RETURNS
    All sales are final. Absolutely NO exchanges or refunds unless there is a clear mistake on our part.  Jewelry care is the responsibility of the buyer. This is a firm policy, so please be sure to order the correct ring size(s) and/or style(s) at checkout and take care of your handmade jewelry and other items so it will last. We offer ring sizers for at-home correct sizing in the shop (as noted below). If there is damage to your piece when it arrives, please contact us (please also send a photo for reference) immediately for assistance: nicole [at] knotandsplice.com. We cannot resize your ring for you—you may contact a local jeweler to see if they can resize the piece for you. This is simply avoided by insuring your correct ring size when making a purchase (if you are searching for a gift, you may consider purchasing a gift card in lieu of guessing sizes which often proves to be inaccurate—contact nicole (at) knotandsplice.com for a digital gift card).

     

     

    SIZING
    Sizing/New Ring Sizers in the Shop: Ordering the correct ring size upon placing your order is very important. Due to the materials and handmade process, most Knot & Splice rings cannot be resized after a purchase is made. Please note that we do not offer resizing, and we cannot offer exchanges for incorrectly-ordered sizes. This is a firm policy. We do not offer in-house resizing. If you do not know your ring size, we offer accurate at-home ring sizers in our shop for an affordable price. If you're unable to purchase a ring sizer from us, you may visit a professional jeweler to help you obtain your correct ring size. We do not recommend online sizing guides or "programs" in lieu of getting sized with a ring sizer—these other "quick" methods have proven to be very unreliable.

    Are your rings or bracelets adjustable?: Please note that none of our rings are "adjustable" in any way unless otherwise stated in the listing. "Adjustable" or "slightly adjustable" infers that the piece should be adjusted to your liking upon the first wear (multiple adjustments over time should not be made as this will make the hardened metal brittle). The Orbit rings are NOT adjustable in any way. Please do not order a smaller size than you actually wear. The Orbit rings fit true to size and are meant to always remain in the shape that they were designed in. The bands are strong, but delicate, and should never be distorted in any way. Bending the bands will weaken and break the metal and/or solder joins. As noted above, bracelets (cuffs) should not be bent repeatedly. When you first receive your bracelet or cuff, you may shape the bracelet one time for proper fit. The piece should not be formed or bent after initial fit as this can weaken the metal and cause it to break.

    Understanding ring sizes: This may go without saying, but each and every finger will most likely be a different ring size. Some fingers may be the same ring size as others. Ring sizes are based on a person's knuckle sizes. If you understand this concept, then it will make sense to you why sometimes rings will spin around when worn. This isn't necessarily a sign of improper fit. The ring has to be able to comfortably slide over your knuckle without being too tight or too loose. So, if your knuckles are bigger than the base of your finger, your ring size will be determined by that finger's knuckle size and the ring may seem looser at the base of your finger. When measuring a finger for a ring size, you should use the ring sizer we offer in the shop or be sized by a professional jeweler. If you wish to know all your finger ring sizes, it's best to write them all down and get the measurements at the same time. Often, a person's dominant hand will be slightly larger and therefore, your ring sizes will be different on each hand. Additionally, our hands and fingers may swell or shrink over the course of a day. If your hands tend to swell a lot throughout the day, it would be best to take your ring measurement when you are not cold. Body temperature, weather, diet, and health can cause our rings to fit differently throughout the day.

    Can you just size down my ring?: We may quote 14K gold and higher gold content rings for resize based on the cost. Please email us with the item you're interested in having resized (as well as the size you'd like it to be) and we will provide info accordingly (if the ring can be resized).

    You are also welcome to take your ring to a local jeweler to see if they may be able to safely resize the piece for you. Some larger jewelry companies (that specialize in repairs) may have access to a spot welder (a fancy piece of equipment) that may allow them to easily resize stone pieces that are made with precious metals only (sterling silver, solid gold, etc.) without heat or removing the stone. We do not have access to or offer spot welding at this time. 

    We do not offer resizing, exchanges, or refunds. It's in your best interest to get sized prior to purchasing a ring, and when done correctly, it will fit perfectly. Please purchase seriously, and feel free to ask questions prior to purchasing an item.

     

     

    SHIPPING & HANDLING WITHIN THE U.S.
    Please see shipping rates at the top of this page. The regular flat rate shipping charge includes delivery confirmation and $50-100 insurance only.


    Please be sure your mailing address is correct before you submit your order. We will not replace items that are lost due to an incorrect/invalid shipping address. Knot & Splice is not responsible for any lost, damaged, or stolen mail once it leaves our hands. If you notice any mistakes in shipping when you receive your emailed receipt, please contact us ASAP with your order # and full name. Please provide us with the correct shipping address. We will confirm the new address as long as the order hasn't already shipped.

    Order confirmation/Shipping notification emails: You will receive an order confirmation email from Knot & Splice after you place your order. If you do not see this email in your inbox, please check your spam folder. Additionally, you will receive a shipping notice email when your order ships (or when the label is printed). Please allow up to 48 hours for the delivery confirmation information to start showing scans. The shipping notices are sent immediately when we print the label (it takes times to pack and carry the boxes to the mailbox or post office). Please note that USPS does not usually scan international packages beyond the US border.

    All items are marked as ready-t0-ship or made-to-order (you can find current processing times on this page near the top of the page). If you need your item sooner, please email us (or fill out a contact form on this site), and we'll let you know what is possible (i.e. if we have the requested item in-stock). Please note that we cannot control the speed of the actual mail once it is with USPS.

    All domestic orders are beautifully and carefully packaged in either 100% US-grown natural reusable cotton bags or recycled Kraft boxes, with US-grown and biodegradable Aspen wood shavings (or recycled Kraft tissue paper (for object or textile orders)), and are packed carefully in small Priority or brown shipping boxes (padded envelopes or larger boxes may be used on rare occasions for larger orders). All domestic packages are shipped by USPS Priority Mail with delivery confirmation/tracking and with $50 insurance only (included). It is recommended, that if your order exceeds $50, you may purchase additional insurance for the full value of your package with your order. Insurance will only cover the amount of the value of the order (the amount you paid).

    Any returned mail sent back to us and needing to be forwarded/resent is the buyer's responsibility. 

    If you are unsure about the security of your mail, perhaps you may consider sending it to a work address or a place that may have a more secure mail box. Or purchase additional insurance in the shop.

    As stated above, if you would like to include additional insurance, please purchase insurance in the shop with your order. We are not responsible for purchasing any additional shipping beyond what is included with Priority Mail ($50 or less).

    Please note: Knot & Splice and Nicole Melton are not responsible for lost, stolen, or misplaced packages once they have been mailed. If you suspect your package is missing, please first contact your local post office first to inquire: USPS Post Office Locator (we do not typically have access to other information than what is provided on the USPS tracking website). Then, please contact us after that so we can help you investigate. We will do our very best to open a claim with USPS for your missing box if it is missing for the recommended USPS time frame. It is our experience, that if a box is missing after a certain amount of days, usually USPS is able to track it down after a claim has been opened. Although we'll do our best to help you locate your missing parcel, please understand that we cannot offer a replacement or refund for lost or stolen mail. If full insurance has been purchased, and a claim filed for a lost/stolen/damaged box, please note that no refunds or replacements will be sent until a full recovery determination is made from the insurance claim. If no refund is made to us, unfortunately, we will not be able to refund you. Knot & Splice is a very small one-woman small artisan business, and your understanding is appreciated.

    Overnight shipping: We do not offer this service at this time as all our items are created and packaged by one person (and overnight shipping is not always reliable). Please order items with ample time for handling and shipping. 

     

     

    INTERNATIONAL SHIPPING & HANDLING
    Please see shipping rates at the top of this page. We do not charge extra per item, only one flat rate per country or "international" mailing. For example, if you order 3 rings, you will only be charged one flat rate and all your items will ship together in one box. There is a bit of a discount for those living in Canada, as the shipping cost is a little bit less. Please note: As of 3/3/16, due to loss of items overseas and outside of the U.S., we are now requiring and including the cost of insurance in the shipping price up to $400 for all international orders. Please note that items like candles or weavings can be shipped to international destinations, but will need to be shipped via USPS Priority Mail International (price is based on weight and area). It can be expensive, so please contact us for a shipping quote for these items before placing an order (the shipping price on the checkout page does not cover such items).

    As of 3/3/16 only, insurance is now required and included in the cost of shipping outside of the U.S. Please be aware, due to reasons unknown to us and enforced by Customs regulations, we cannot declare values of items over $400. The maximum declaration amount is $400, which means that the maximum insurable amount for international packages is $400. Your package will only be insured for the value you paid, up to $400. We are not responsible for lost/stolen goods that were not insured by the buyer.
     
    Please be sure your mailing address is correct before you submit your order. We will not replace items that are lost due to an incorrect/incomplete/invalid shipping address. Knot & Splice is not responsible for any lost, damaged, or stolen mail once it leaves our hands. If you purchased items and your order does not arrive within a reasonable timeframe (international orders usually arrive within 3 weeks, however, we have experienced some international mail taking several months if stuck in Customs), please email us and we will see if we can start the insurance claim (if you purchased insurance prior to 3/3/16 or if you placed an order with us after 3/3/16 where insurance was included with your shipping costs). 

    If you notice any mistakes in shipping when you receive your emailed receipt, please contact us ASAP with your order # and full name. Please provide us with the correct shipping address. We will confirm the new address as long as the order hasn't already shipped. If the order has already shipped, it is beyond our control.

    Order confirmation/Shipping notification emails: You will receive an order confirmation email from Knot & Splice after you place your order. If you do not see this email in your inbox, please check your spam folder. Additionally, you will receive a shipping notice email when your order ships (or when the label is printed). Please allow up to 48 hours for the delivery confirmation information to start showing scans. The shipping notices are sent immediately when we print the label (it takes times to pack and carry the boxes to the mailbox or post office). Please note that USPS does not usually scan international packages beyond the US border.

    All items are marked as ready-t0-ship or made-to-order (you can find current processing times on this page near the top of the page). If you need your item sooner, please email us (or fill out a contact form on this site), and we'll let you know what is possible (i.e. if we have the requested item in-stock). Please note that we cannot control the speed of the actual mail once it is with USPS. Most international customers receive their packages within 1–3 weeks of receiving the shipping notice.

    All international orders are beautifully and carefully packaged in either 100% US-grown natural reusable cotton bags or recycled Kraft boxes, with US-grown and biodegradable Aspen wood shavings (or recycled Kraft tissue paper) in a small brown shipping box (padded envelopes may be used on occassion). All international packages are shipped by USPS First Class International. Tracking is often not available beyond the U.S. border. Any purchased or included insurance will only cover the actual value of the items (i.e. the amount you paid). Additionally, we can send your parcel via USPS Priority Mail International, but we do not post the option on our checkout page as it is based on weight, location, and is quite expensive. Prior to placing an order with us, please email Knot & Splice if you require special mailing. We can then research the options, pricing, and set up a custom listing for you. We do not prefer to use FedEx or UPS, but you may request these services if you understand you are responsible for the package pickup fees (we will arrange this).

    We are not responsible for any customs fees that are incurred (please be aware of your own country's laws and your responsibility to pay any customs fees you may incur as a result of purchasing internationally). We are only able to claim $400 or less on the Customs forms for reasons unknown to us. Falsified shipping documents are illegal in the U.S. (please do not ask us to add a lesser value to the customs form than what the piece is actually worth; our customs labels are automatically filled in by our website with the USD value of your item(s); this value does not include the postage price, only the cost of the items you purchased). International mail can take up to 6 weeks to arrive or longer (depending on your country's customs laws), although most parcels are received within 1–2 weeks. If tracking stops at your border, you may wish to visit your actual post office to be sure the package isn't already waiting for you (it is customary that a pickup slip be left for you, but sometimes carriers do not leave a notice). Any returned mail sent back to us and needing to be forwarded/resent is the buyer's responsibility. 

    Lost parcels: please note that USPS cannot track or find packages that have been lost outside the U.S. border unless the parcel was sent via USPS Priority Mail (and in a non-USPS Priority Mail/unmarked package). We cannot get further information about parcels overseas anymore than you can locally. When there is a long delay, it is typically because the parcel has been stuck in Customs for whatever reason. If insurance has been purchased for your package, we will do our very best to help you through the claims process (sometimes packages actually show up weeks or even a month after a claim has been filed). If you receive your package after a lost claim has been filed, please let us know ASAP so that we may inform the insurance company. If no insurance was purchased by you for your parcel, we cannot replace or refund you. We have always offered insurance as an option, but as of 3/3/16 are requiring it as we cannot replace or refund for items that have been lost or stolen in transit. Thanks for understanding.

    Knot & Splice and Nicole Jo Melton are not responsible for packages that are lost or stolen once they have been mailed.

     

     

    "DO YOU OFFER PAYMENT PLANS?"
    Afterpay is now available in the shop on orders under $1000. Details in each listing.

     



    "I HAVE A STONE I WOULD LIKE TO HAVE SET...CAN YOU USE IT TO MAKE A PIECE OF JEWELRY FOR ME?"
    No, sorry. Knot & Splice only works with ethically sourced stones from the maker's collection. We cannot work with stones outside of our own collection for a variety of reasons, including liability. We spend a lot of time searching for our stones and sourcing credible gemstone dealers (conflict free).

    On occasion, we receive emails from folks who have a sentimental stone they would like to have set. We may occasionally consider, but you will be required to sign a contract to release us of liability in the event that the stone cracks, chips, or breaks.

    Please understand that we choose to work with ethically mined stones for a variety of reasons including supporting small business/family miners, lapidary artists, and casters while doing our best to be ethical storytellers. We offer a beautiful assortment of stone pieces! Please inquire by email if you are looking for something particular for a bespoke piece (check our Bespoke page first for information).

     

     

    "DO YOU OFFER CUSTOM JEWELRY DESIGNS OR COMMISSIONS?"
    Please see the bespoke page for info.

     

     

    METALS
    Knot & Splice uses U.S.-sourced metals from U.S. suppliers. Most of our metal is purchased from Chicago and the southwestern United States. Knot & Splice uses the following metals: sterling silver (.925), fine silver (.999), 14K gold fill (occasionally), solid 10K gold, solid 14K gold, solid 18K gold, gold-filled chain, 22K and 24K gold. Knot & Splice jewelry is nickel-free. For all pieces other than solid gold (10K, 14K, 18K), we use fine silver (.999, fine silver is of greater purity than sterling silver, .925) solder to join metals (you may see silver at the solder joins, and that is because we used fine silver solder to join the metal pieces). For 10K gold, we use 10K or 14K gold solder. For 14K gold, we use 14K gold solder. For solid 18K pieces, we will use 18K solder (however, for mixed metals pieces, we may use 14K solder on 18K and sterling items). We occasionally use vintage chains or findings (each listing will include this information).

    We do not use regular white gold as it's heavy in nickel content (nickel also makes a piece brittle). Our supplier recently informed us that their palladium white gold also contains nickel (most websites online state that palladium white gold doesn't contain nickel, however our supplier confirms that it does). For this reason, we cannot offer white gold. Please feel free to email us with any questions about materials if we fail to provide information in a listing.

     

    WHITE GOLD (we will only use nickel-free palladium white gold)

    Traditional white gold contains nickel which is a common metal allergy and is carcinogenic to work with. It is also brittle and susceptible to damage when exposed to chlorine (swimming). For health reasons, I do not work with traditional 14K white gold nor any metal that contains nickel. That said, I have found a great alternative: 14K palladium white gold (it is a gold alloyed with palladium instead of nickel to create the white color). It is nickel free! Some designs can be made in 14K or 18K palladium white gold for an additional cost (as palladium white gold is more costly than yellow or rose gold of the same karat). Palladium is a white metal within the platinum family. Some designs may not be able to be created in palladium white gold as milled metals in this metal type are still somewhat limited as jewelers expand on their knowledge of materials (and customers become informed). Please email with any inquiries or questions.

     

     

    GEMSTONES

    All of our stone are ethically sourced and/or conflict free. Our gemstone dealers provide written or verbal agreement that they are in compliance with the Kimberley Process for diamonds. 

     

     

    ABOUT PATINA
    Patina ("tarnish") is a charming oxidization process on metal. Patina will wear off over time with consistent wear, and then regain natural oxidization over time. Precious metals sterling silver and fine silver can gain patina on the metals when left out and unworn for long periods of time. Patina is not harmful, and can be avoided by keeping your jewelry dry and free of perfumes, lotions, and oils.

     

     

    REPAIRS (new policy as of March 2019)
    Repairs may be a accepted on an individual basis only by emailing us. We do not accept all repairs. There is now a minimum labor charge of $75 for repairs (repairs that require the use of new metals will be charged separately) and may be more. You are free to explore local repair options as you wish. If you choose to use Knot & Splice for your repair, you must follow all instructions or we may decline to accept your repair. The customer is responsible for shipping and insuring BOTH ways (return shipping will be billed with the repair costs). Additionally, once we send an invoice, it is due within 48 hours. If not paid on time, your repair is forfeited and we ask that you take your repair to a local jeweler. As a one woman business, it's impossible to maintain a proper workflow if procedures are not followed...please be courteous and prompt with communications and shipping your item to us (or wait until you're able to be prompt with shipping/communication). Your repair must be shipped within 3 business days to us once approved by email (and the invoice must be paid). The tracking information must be sent to us upon shipping the item to us. Any failure at following our repair policies allows us to reject the item and send it back to you. If there is further damage than initially discussed, we may also decline to the repair. This may seem strict, however, this is how we can maintain a timely and professional service to all our customers. Thank you for understanding. 

     

     

    LEGAL/DISCLAIMERS
    Please note that Knot & Splice is a nickel-free studio. Nickel allergy is a common metal allergy (we have never used and will never use nickel in our studio). If you have metal sensitivities, it is your responsibility to ask any questions you may have prior to placing your order. Knot & Splice and Nicole Jo Melton are not liable if you or anyone who comes into contact with our jewelry experience an allergic reaction or metal sensitivity. Although no one who has purchased our jewelry has ever reported a metal allergy, it is good to know your own body and purchase the appropriate materials. If wearing a particular piece of jewelry causes discomfort or symptoms of an allergic reaction, please discontinue wearing it.

    Jewelry pieces are small items that can pose a choking hazard to small children and infants. Please keep all jewelry and small items out of the reach of all young children and infants. When in doubt, store beyond reach. Knot & Splice and Nicole Jo Melton are not liable in case of harm or neglect.

    Our jewelry is always designed and made to be decorative and sentimental. This should go without saying, but do not ever use jewelry for the purpose of harming another person. Knot & Splice and Nicole Jo Melton are not liable in case of harm or neglect.

     

    PRIVACY
    Knot & Splice will not share any of your email information with anyone. We may add you to our newsletter email list, which you can always unsubscribe from if you do not wish to receive emails from us. We send out email newsletters only a few times a year to alert our customers about upcoming sales/promotions, events, or special ordering dates (if closing for the holidays). There is an unsubscribe link at the end of the email if you do not wish to be on our list. You may also send us an email if you wish to be removed from the list.

    Our web store uses a secure system (Stripe) or PayPal (or other noted payment gateway) to process credit cards. Knot & Splice does not have access to private credit card information. We are only able to view that your purchase has been approved (or denied) and basic information like your shipping/billing addresses, and how you paid (what type of payment). Once your order is approved, we receive an email notice and your order gets added to our work queue.